2. Getting Set Up

1 · Who does what

Every shift has at least two people in two separate roles. If you're supervising, you're not dispatch, and the other way around. The schedule names both.

• Supervisor – you operate the vehicle and the driver app. You don't handle support tickets, dashboard digging, or phone calls while the vehicle is moving. Doing that from the driver seat is how interventions happen, so it's off limits.

• Dispatch – an Autolane employee watching customer messages and calls from the dashboard. They answer your questions, sort out order and assignment problems, jump in to fix when the app falls behind what's actually happening, and handle shift assignments.

For anything the app doesn't show you – order details, assignment questions, alerts, state fixes – the answer is the same: call Dispatch. They can see everything and they're there for exactly this.

2 · Getting your vehicle

No Tesla app, no physical key. Everything runs through the driver app.

1. Log in on your assigned phone at the start of your shift. The session lasts the whole shift.

2. Unlock and start your vehicle from the app. It gives you keyless unlock and drive for your assigned vehicle only – you can't command another car.

3. Check you're the one logged in for this vehicle. Orders follow the login. If someone else is still logged in against your car, new orders go to them, not you, and you won't see them. If orders are being sent but nothing shows up, check this first.

4. Check for a vehicle software update before your first delivery. If one's pending, hop on store WiFi and run it before taking an order – old vehicle software has caused navigation and handoff problems. Note: a pending video game update isn't a software update. Make sure it's firmware before you spend time on it.

5. Look the vehicle over. Cabin clean, trunk compartments empty and clean, hot and cold equipment in place.

3 · Coming on and off shift

If Dispatch puts you on shift from the console, you can't take yourself off in the app right now – that goes through Dispatch. Plan your shift end around that instead of expecting to close out through the app.

4 · Before your first solo shift

You're ready to run solo when every line below is verified, not assumed.

• Access confirmed by logging in, not by an invite. App login works on your phone, and unlock and drive both work live.

• You've done the workflow, not just heard about it. You've run a full delivery live: one autonomous handoff, one manual drop, both forms, and a manual arrival confirmation.

• Safety and capture standards down. Takeover protocol, dome-light procedure, no support tickets while driving, and the voice-while-moving note-taking rule. All of these are covered in the Field Playbook.

• You know your escalation. You know who Dispatch is for the shift and how to reach them before you move.

• Signed off. Dated confirmation from your trainer.

Your first solo shift runs with a safety net – your trainer or an experienced supervisor takes the dispatch seat for that run.